DO. NOT. GO. HERE. Save your money and go to a proper hospital setting. These out patient MRI places are not regulated. They do NO screening whatsoever regarding whether or not you are safe to be given any kind of contrast (when asked, they will say it is your doctor’s responsibility which I don’t know, it seems like some of the burden should be on the actual person injecting you but I could be wrong, so better yet, just do your own research and make sure it is safe for you to take). The story: I went in to get an MRI done and I was so happy because everyone seemed so nice and kind. The place is clean and getting the MRI was a pretty easy process. I had to pay $750 but thought it was ok considering that I needed the test. Then, I got the report back and sent it to my doctor. After he read the report, he called to tell me that I could have some serious health issues. I then sought help from a specialist at Cedars. After reviewing the images, the specialist informs me that not only did Total MRI use the wrong coils but the diagnosis was INCORRECT. In order to confirm this, I was sent to the Cedars Imaging Center to have another MRI. Multiple MRI techs, my doctor, and the radiologist ALL agreed that the MRI done at Total was "COMPLETELY UNDIAGNOSTIC" meaning that the image quality was SO BAD that no one could diagnose anything from that. I have called multiple times requesting to speak to someone in charge (the owner) and been promised a call back. After weeks of waiting, I call again and finally speak to the administrator, Eva. She is the RUDEST person I have ever spoken to at a business. She actually hung up on me 3 times! All I have been asking for is a refund. In reality, the stress and heartache of this INCORRECT diagnosis could warrant a lawsuit but I don’t even care, I am so happy that their doctor was wrong and I am ok. I would however like to have a refund but she refuses to do so citing "my rudeness on the phone". My rudeness by the way is that every time I try to speak, she speaks over me and that just really does not work for me. I am the customer and do not appreciate being hung up on multiple times. I am SO disappointed that anyone in the healthcare industry would be so RUDE and would prey on patients who are putting their trust in their business.UPDATE: I have been fighting for over a month to get a refund and so far I have been blown off and lied to. I will be taking Total MRI to court. Stand by by for results!
Sarah G. | May 21, 2018